Terms of service

Placing your order means you understand and agree to all our Policies, Terms and Conditions.

Website Terms of Use
Use of the website is subject to specified terms, including liability, software, trademarks, online conduct and service parameters. 

Order and Return Policies
These policies oversee the following: 

Incomplete order: Orders placed with incomplete delivery information will be held until delivery information has been input. In the event that the delivery date selected is no longer available your order will be moved to the next available delivery date at the time that order was completed. Sorry Incomplete orders cannot be refunded. We can fulfil the order on the next available delivery date or issue a store credit for a future purchase.
Product issues, including damage, dissatisfaction, wrong item, etc. and how to report to customer service, the acceptable time frame for reporting issues, and what will be done for you. 
Order placement, changes, and cancellations, and the acceptable time frames and fees for each. 
US orders for delivery in Canada, including currency and provincial taxes.  
Click to read detailed information about Order and Return Policies 
Delivery Policies
Our company delivery policies oversee the following: 

Delivery options 
Late Delivery
Address error, recipient not home
Surcharges for holidays and other
Same Day and Saturday Delivery policies
Click to read detailed information about Delivery Policies
Substitution Policies
Company policy allows for substitution of equal or greater value, in specified situations, with specified outcomes. 

Click to read detailed information about Substitution Policies
Promotion Policies
From time to time, Bloomex may run promotions, offer discounts, coupons or specials, to target new and existing customers, subject to specific terms. 

Click to read detailed information about Promotion Policies